At MetProperty, we prioritize the protection of your privacy and are committed to safeguarding your personal data in accordance with applicable data protection laws and regulations. This Privacy Policy aims to inform you about how we handle and manage your personal data. We encourage you to read this Privacy Policy carefully to understand the purposes for which we collect, use, and disclose your personal data.
By interacting with us, providing information to us, or participating in our promotions or services, you agree and consent to MetProperty, its related corporations, and affiliates (referred to as “we,” “us,” or “our”), as well as our representatives, collecting, using, disclosing, and sharing your personal data among themselves. We may also disclose your personal data to our authorized service providers and relevant third parties as outlined in this Privacy Policy.
This Privacy Policy supplements any other consents you may have previously given us and does not supersede them. It does not affect any rights we may have at law regarding the collection, use, or disclosure of your personal data. We may update this Privacy Policy from time to time to ensure its alignment with our future developments, industry trends, and changes in legal or regulatory requirements. By continuing to use our services, you agree to be bound by the prevailing terms of the Privacy Policy, as updated on our websites. Please check regularly for updated information regarding the handling of your personal data.
Please note that this Privacy Policy is part of the Terms and Conditions. In the event of any conflict or inconsistency between this Privacy Policy and the Terms and Conditions, this Privacy Policy shall prevail. Unless otherwise stated, all defined terms in the Terms and Conditions apply to this Privacy Policy.
Your Personal Data
1.1 For the purpose of this Privacy Policy, “personal data” refers to any data or information, either directly or indirectly, that can identify you or another person. Examples of personal data you may provide to us include:
- Your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address, and other information you provide in forms or through interactions with us.
- Information about your use of our website and services, including cookies, IP address, subscription account details, and membership information.
- Employment history, education background, and income levels.
- Payment-related information, such as bank account or credit card details and credit history.
- Information about your interactions with our website and/or services, including computer and connection information, device capability, bandwidth, page views, and website traffic.
- Property information, such as address, description, price list, photo/image, and GPS coordinates.
1.2 In some cases, we may collect sensitive personal data, such as religious beliefs or information related to offenses committed. In this Privacy Policy, personal data and sensitive personal data are collectively referred to as “Personal Data.”
Collection of Personal Data
2.1 We collect your Personal Data through various means, including:
- Submission of forms (online or otherwise) related to our products or services.
- Registration or use of our services on our websites or becoming a member.
- Interaction with our customer service officers.
- Use of our services, such as subscription services.
- Creation of online accounts with us.
- Requesting contact from us.
- Contact from our marketing representatives and agents.
- Response to our requests for additional Personal Data.
- Inclusion in an email or mailing list.
- Participation in promotions or other initiatives.
- Receipt of references from business partners and third parties.
- Submission of Personal Data for any other reason.
2.2 While browsing our website, you generally do so anonymously. However, please refer to the section below on cookies.
2.3 If you provide us with Personal Data about a third party, you confirm that you have obtained the necessary consent from that third party for us to collect and use their Personal Data for the specified purposes.
2.4 It is essential to ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure to provide accurate information may result in our inability to provide you with the requested products and services.
Purposes for the Collection, Use, and Disclosure of Personal Data
3.1 We collect, use, and disclose your Personal Data for the following purposes:
- Responding to your queries, requests, and complaints.
- Managing our infrastructure and business operations, and complying with internal policies and procedures.
- Facilitating business asset transactions, such as mergers, acquisitions, or asset sales.
- Matching Personal Data for any of the listed purposes.
- Verifying your identity.
- Preventing, detecting, and investigating crime, including fraud and money laundering, and managing commercial risks.
- Protecting and enforcing our contractual and legal rights and obligations.
- Conducting audits, reviews, and analysis of our internal processes, and managing commercial risks.
- Complying with applicable rules, laws, and regulations, codes of practice, guidelines, or assisting law enforcement and relevant authorities.
- Any other purpose related to the above.
3.2 In addition, depending on your relationship with us, we may collect, use, and disclose your Personal Data for the following purposes:
- If you have a subscription or membership account with us:
- Processing applications for Online Subscription Services and/or Print Subscription Services.
- Maintaining your account with us.
- Verifying and processing your personal particulars and payments for the provision of services.
- Providing requested goods and services, including the delivery of newspapers and magazines.
- Communicating changes, developments, and administrative information related to our policies, terms and conditions, and services.
- Resolving complaints, handling requests, and inquiries.
- Conducting market research and analysis for service improvement.
- Processing Personal Data for the purposes stated above.
- If you download or use our Apps:
- Processing applications for App Subscription Services.
- Maintaining your account and ensuring compliance with subscription terms.
- Verifying and processing personal particulars and payments for goods and services connected to the App.
- Providing requested goods and services and pushing relevant articles to you.
- Communicating changes, developments, and administrative information related to our policies, terms and conditions, and services.
- Resolving complaints, handling requests, and inquiries.
- Conducting market research and analysis for service improvement.
- Processing Personal Data for the purposes stated above.
- If you submit listings/advertisements to us or our online advertising portals:
- Verifying and processing personal particulars and payments for the posting of listings/advertisements.
- Communicating changes, developments, and administrative information related to our policies, terms and conditions, and services.
- Resolving complaints, handling requests, and inquiries.
- Conducting market research and analysis for service improvement.
3.3 We may also collect, use, and disclose your Personal Data for additional purposes permitted under the applicable data protection laws and regulations, such as:
- Providing services, products, and benefits, including promotions, loyalty and reward programs.
- Matching Personal Data with other data collected from other sources for product and service provision.
- Administering events, campaigns, contests, competitions, and awards, including result announcements and marketing related to these activities.
- Sending you details of products, services, special offers, and rewards.
- Conducting market research, understanding customer demographics, and improving products, services, and marketing programs.
3.4 If you have provided your telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your telephone number(s), then from time to time, we may contact you using such telephone number(s) (including via voice calls, SMS, fax, or other means) with information about our products and services (including discounts and special offers).
Disclosure of Personal Data
4.1 We will take reasonable steps to protect your Personal Data against unauthorized disclosure. Subject to the provisions of any applicable law, we may disclose your Personal Data, for the purposes listed above (where applicable), to the following third parties, whether located overseas or in the country in which the Personal Data was collected:
- Our affiliates.
- Agents, contractors, or third-party service providers who provide operational services to us.
- Vendors or third-party business partners offering goods, services, or sponsoring promotions.
- External business and charity partners for corporate promotional events.
- Credit bureaus, debt collection agencies, or dispute resolution centers in case of default or disputes.
- Business partners, investors, assignees, or transferees in the event of business asset transactions.
- Banks, credit card companies, and their respective service providers.
- Professional advisors, such as auditors and lawyers.
- Relevant government regulators, authorities, or law enforcement agencies to comply with laws and regulations.
- Any other party authorized by you.
We will ensure that any recipients of your Personal Data are legally bound to provide a standard of protection comparable to the protection afforded under the applicable data protection laws and regulations.
Use of Cookies
5.1 When you interact with our websites, we may collect or analyze anonymized information that cannot identify individuals (referred to as “Aggregate Information”). This includes the number of users, frequency of use, page views, and common entry and exit points into the website.
5.2 We use “cookies” to track Aggregate Information about your usage of our websites. A cookie is a small data file sent to your browser that stores and tracks information about your activities on our websites.
5.3 We may engage a third-party market research company to measure and analyze internet usage across our websites. The company collects core information about website usage, including page views, unique visitors, duration of visits, and common entry and exit points. This data helps us analyze website usage and may be accessible to media organizations and research companies for industry comparisons.
5.4 Some pages on our websites may be coded with software that enables the third-party market research company to track visitor activity.
5.5 If you wish to disable cookies associated with these technologies, you can adjust your browser settings. However, please note that disabling cookies may limit certain functionalities of our website.
Third-Party Sites
6.1 Our website may contain links to third-party websites operated by our business partners. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies when accessing these third-party websites. Some of these websites may be co-branded with our logo or trademark, but they are not operated or maintained by us. Once you leave our website, the terms, conditions, and policies of the third-party website apply.
Safeguards
7.1 While we implement various security procedures, rules, and technical measures to protect your Personal Data against unauthorized access, loss, misuse, modification, or disclosure, we cannot guarantee its absolute security. Our employees and data processors who have access to and are associated with the processing of personal data are bound by confidentiality obligations.
7.2 Personal Data collected from you is stored securely in restricted and controlled locations.
Withdrawal, Access, and Correction of Personal Data
8.1 If you wish to withdraw your consent to the use of your Personal Data, access or make corrections to your Personal Data records, or have any queries or concerns about our handling of your Personal Data, please log in to the relevant account through which the Personal Data was provided (if applicable). Alternatively, you can contact our Personal Data Protection Officer at the following details:
- The Data Officer (Email: data.officer@metproperty.com)
8.2 If your Personal Data has been provided to us by a third party, please contact that party directly for any queries, feedback, access, and correction requests.
8.3 Please note that withdrawing your consent or not providing accurate Personal Data may affect our ability to provide you with products or services. It may also result in the termination of any agreements with us, and our legal rights and remedies in such cases are expressly reserved.
Governing Law
9.1 This Privacy Policy is governed by the laws of [Insert Applicable Jurisdiction].
9.2 In the event of any conflict, the English version of this Privacy Policy shall prevail.
